Check this page for the latest information about Coronavirus.
On a local level the Fishbourne Volunteer Squad are here to help local residents who are self-isolating. Find out more by clicking the button at the top of the page.
The most up-to-date sources of information are available at:
- The Government website
- Public Health England
- Guidance for households with possible Coronavirus infection
- The NHS Website
West Sussex County Council has a Community Hub for people who need support and also for people who want to Volunteer:
- WSCC Community Hub
- Tel: 033022 27980
Chichester District Council has a page with the latest information for communities, business and services
Your NHS needs your help!
We’re continuing to provide our essential services during the current pandemic. The majority of our office based staff are working from home and we’re ensuring our operational staff are fully supported while they keep our sites and networks running.
Essential emergency work will still take place. If we have to enter customers’ homes, for example to deal with flooding, we’ll work with them to make sure everyone is safe. More information about the adjustments we’re making is here.
We know the current crisis will have a financial impact on many of our customers so we’ve increased the support we offer to people in vulnerable circumstances.
- We’ve introduced 3-month payment breaks for anyone impacted by the virus
- Support tariffs will be automatically renewed, meaning customers don’t have to reapply
- We now accept referrals to our Priority Services Register from family members and trusted third-parties such as Citizens Advice, the emergency services or local authorities
- Contributed to a UK Power Networks consortium to support local foodbanks
We’re working hard to find more ways to support our customers and will provide regular updates over the next few weeks. More information about the support we offer customers can be found here.
Scottish and Southern Electricity Networks (SSEN) take great pride in supporting our local communities before, during and after power cuts. The current Covid-19 (Coronavirus) situation, is no doubt raising some questions about what happens if you have a power cut.
SSEN would like to offer advice surrounding how we are prepared for power cuts and how you can be too. If you do have a power cut our staff will be working hard to ensure any power loss related to a fault is fixed as quickly as possible to reduce as much impact on our customers and communities.
If you experience a power cut, what should you do?
- Check your internal trip switches to see if they have tripped; if they have tripped reset them to the on position.
- If you have checked your trips switches and you still do not have power, please call 105 – we have staff available to take your calls and offer advice.
- We will be able to direct our local engineers either to your property or local substation if we have several calls from the same area.
Coronavirus (Covid-19) – Safety
- Safety is our number one priority, for our staff and the communities they work in. To ensure both our staff and the community stay safe, please expect some additional questions to be asked by our advisors if our engineers must enter your property.
- Please feel free to ask the questions in return; your safety is as important as our engineers.
- The questions asked will be surrounding travel and if anyone in your property has coronavirus or related symptoms.
Priority Services Register
We all rely on electricity day to day for various things, but for some a power cut can be particularly distressing and difficult. That’s why we offer extra help and support during a power cut. Registering for our priority services helps us to help you when you need it most. All priority services are free.
- If you require any additional help or support during a power cut, please register on our website www.ssen.co.uk/priorityservices/ or call 0800 294 3259.
Business Continuity – keeping the lights on
We have followed guidance from the government to ensure our staff are kept safe and healthy to ensure we can keep the lights on. We are developing our strategy every day to keep our teams maintaining the electricity network.
We are aware at this time having a power cut may be more distressing than normal. However as a company we are positive we have planned and prepared enough with our external partners and government bodies to maintain a high level of service.
If you have any questions or queries in the event of a power cut please contact 105.